Operations

Operations covers all of the things that you do to develop and deliver products and services to your customers. Some of these activities may be fully supported by internal software applications, and eBusiness concepts may not apply.

In other cases, the integration of operational systems with eBusiness systems may enhance customer services and reduce costs. As an example, an inventory system that allows for direct inquiries by customers to determine availability may eliminate your costs for staff that would respond to these questions, while improving customer service.

Our services can help you assess your current operations and the potential impact of eBusiness systems.